Employment Support Services

Coronavirus (COVID-19): Information and Support Available

Please see below for links to key information and support available if your employment has been affected by coronavirus (COVID-19). This guide will be updated regularly, so if you have any useful contacts or information to share, please send to: [email protected]

Coronavirus (COVID-19) – Government & NHS information

For latest updates from government and information on support available, visit https://www.gov.scot/coronavirus-covid-19/

For latest updates from the NHS Scotland visit https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/

Benefits & financial help

Financial help from the council

Please visit www.eastrenfrewshire.gov.uk/coronavirus

Universal Credit

For up to date information on coronavirus and claiming benefits from the Department of Work and Pensions please visit: https://www.gov.uk/benefits-calculators

Social Security Scotland

Latest information on Scotland’s devolved benefits and how to apply can be found at: https://www.socialsecurity.gov.scot/

Money Advice

East Renfrewshire Council’s Money Advice and Rights Team can be contacted on 0141 577 8420 for information, advice and support.

Scottish Welfare Fund

Arrangements are in place to ensure the provision of the Scottish Welfare fund service can continue during this difficult time. Calls can be made to 0141 577 3475.

You can apply to the Scottish Welfare Fund if you're on a low income and need help with things like food or heating costs. You can also apply if you have a crisis or need help to set up home, if you come out of hospital, care or prison for more information visit: https://www.eastrenfrewshire.gov.uk/scottishwelfare

Support with finding work

Work EastRen

Staff are continuing to provide support and information to residents of East Renfrewshire via phone and email appointments. You can get in touch by calling 0141 577 8438 or emailing: [email protected]

Family Firm

Are you a Care Experienced Young Person living in East Renfrewshire looking for help with finding work or accessing training? We are here to support you with your next steps. Please contact us on 07393003851 or find us on Facebook at FamilyFirm East Ren.

Skills Development Scotland

For jobseekers - https://www.myworldofwork.co.uk/

For employers - https://www.ourskillsforce.co.uk/help-with-recruitment/employer-vacancy-landing-page/

Fair Start Scotland

In Scotland’s west, services like Fair Start Scotland can help you in to work. More information can be found here: https://www.thewisegroup.co.uk/fairstart/

DWP Find a Job

Job vacancies can be found at: https://www.gov.uk/find-a-job

Advice agencies & food banks

Citizens Advice

Citizens Advice East Renfrewshire are offering a remote service. Contact details for various issues can be found on: https://www.cas.org.uk/bureaux/east-renfrewshire-citizens-advice-bureau


Include Me 2 Club Community Meals Project

If you are shielding, at high risk, vulnerable, unwell or unable to get food to your table you may be able to get support from Include Me2 Club’s community meals project. The service provides a freshly prepared meal delivered to your door to help support your situation or aid recovery. Call 07407 187 205 or email [email protected]. More details can be found on their Facebook page.

Scottish Government Assistance

If you have received a letter from the Chef Medical Officer (CMO) advising that you should shield for 12 weeks you should text the number on the letter to register. If you require a weekly food parcel free of charge text the number with the work 1BOX (2Box if there are two adults), if you would like to arrange priority supermarket delivery text the number with 1shop. If you are unable to text the number but would like to register for these services contact the Money Advice and Rights Team on 0141 577 8420 and we can register you.

If you haven't received a letter from the CMO but are struggling to get food because you are self-isolating, experiencing financial problems due to a drop in income or because your children are at home call MART on 0141 577 8420 to discuss your needs and we can offer you an assessment and refer you to the East Renfrewshire Humanitarian Food hub or food bank.

If you can afford to pay for your shopping but can't get out to the supermarket our partners at Voluntary Action East Renfrewshire can offer a shopping service. You can call them on 0141 876 9555.

Support for employees impacted by COVID-19


ACAS has up to date information and advice for employees affected by the impacts of coronavirus (COVID-19). Click this link to access up to date information ACAS

Redundancy Support

The Scottish Government’s Partnership for Continuing Employment (PACE) is a well-established service to support individuals and employers dealing with https://www.myworldofwork.co.uk/redundancy-help-scotland

Support for employers impacted by COVID-19

The Scottish Government have established a helpline as a first point of contact for employers. The helpline number is 0300 303 0660 and is available Monday to Friday from 8:30am to 5:30pm. Advice and support for employers covering a broad range of topics affecting business continuity is available at: findbusinesssupport.gov.scot

East Renfrewshire Council Business Support, Grants and Loans

The Scottish Government's Coronavirus Business Support Funds are being administered by local authorities. These grants are aimed at helping keep companies in business so that they can recover - protecting jobs, preventing business closure and promoting economic recovery.

Further information can be found atwww.eastrenfrewshire.gov.uk/coronavirus

Business Gateway East Renfrewshire

Find out what support and webinars are available to you during the COVID-19 Pandemic visit http://www.bgateway.com/local-offices/east-renfrewshire/local-support or call 07488 581308 for more information. or call 07488 581308 for more information.

Support for Charities and Social Enterprises


Other support available


Voluntary Action East Renfrewshire, East Renfrewshire Council and Health & Social Care Partnership are operating a Community Hub in response to COVID-19. Help and support is available to vulnerable residents who may be isolated. If you want to volunteer call the community helpline on 0141 876 9555 or visit www.va-er.org.uk for more information

Mental Health

This is a time in insecurity, and many will be feeling worried or stressed about the impact of Covid-19 on their mental health. There is guidance and support available here: www.samh.org.uk/about-mental-health/self-help-and-wellbeing/coronavirus-and-your-mental-wellbeing

Local support is available from Recovery Across Mental Health in East Renfrewshire visit www.ramh.org

Family First

Family First is a free, confidential advice and information resource in East Renfrewshire.

The aim is to provide support by working in partnership with families.

We can help and enable you to access local services professional and voluntary, ensuring the children get the best possible start in life.

We understand that families can run into difficulties, emotionally, financially or even physically that may prevent us doing the simplest of things.

Whatever you'd like to speak about, our team can offer support and advice on issues surrounding school, health, home, money, parenting, additional support needs (with our without diagnosis) and confidence building.

Eligibility criteria

You can access Family First if you:

  • Have a family with children aged 0-11 years.
  • Live in the East Renfrewshire area.
  • Have no current social work involvement.
  • Need a little bit of help.
How to access the service

To access the service, please email: [email protected]